Last Updated: 12th July 2026
These Terms of Service ("Terms") govern your use of LogSure, a task management and photo-verification service provided by ALL SURE LTD ("we", "our", or "us"), a company registered in England and Wales under company number 16710999. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
By accessing or using our service, you agree to be bound by these Terms. These Terms are a business-to-business agreement between ALL SURE LTD and the organisation ("Customer", "you", or "your") subscribing to our service.
Our service is operated from the United Kingdom and is subject to English law.
LogSure provides cloud-based task management and quality control software. Our service includes:
To use our service, the Customer must:
The Customer is responsible for all activities that occur under its account, including the actions of its Authorised Users. The Customer shall ensure that all Authorised Users comply with these Terms.
LogSure offers subscription plans based on monthly Work Item usage. Current plans and pricing are available at logsure.io/pricing. All plans include unlimited users. The features and functionality included in each plan are determined by LogSure in its sole discretion and are as described on our pricing page at the applicable time; references to "core" or included features are descriptive and do not guarantee that any particular feature is or will remain part of a given plan. Features and functionality available to you may vary by subscription plan, and we may add, modify, or remove features, or make certain features available only on specific plans, at our discretion. Any material reduction to the features available on your current plan during a paid term will not take effect until your next renewal.
Key terms:
Each Plan includes a monthly Work Item allowance as specified on our Pricing page. A Work Item counts towards your allowance in the monthly usage period (as determined by your billing cycle) in which it is completed (Tasks and subtasks) or resolved (Issues); open or unresolved Work Items do not count, however many you store. If you exceed your Plan allowance, additional Work Items may be billed at the overage rate shown for your Plan or otherwise agreed with you in writing. We may notify you as you approach or exceed your Plan allowance, and if usage consistently exceeds your Plan allowance, we may contact you to arrange an upgrade to an appropriate Plan.
Plan upgrades take effect immediately. The fee difference is charged on a pro-rata basis for the remainder of the current billing period.
Completion photos and other uploaded media must be reasonable, proportionate, and directly related to legitimate task verification, issue reporting, or use of the Service. Unless otherwise agreed in writing, Plans include a fair-use monthly completion photo allowance equal to five times the Plan's monthly Work Item allowance. If your uploaded media usage is abnormal, excessive, unrelated to legitimate task verification, or appears designed to avoid usage-based fees, we may contact you, require an appropriate Plan change, apply additional charges, restrict further uploads, remove unrelated or excessive media, or take other reasonable steps to protect the Service.
You agree to use the Service only for lawful business purposes and in accordance with these Terms. You must not:
Violation of these terms may result in immediate suspension of your account.
All intellectual property rights in the Service, including software, design, content, documentation, and trademarks, belong to ALL SURE LTD or our licensors. These Terms grant you a non-exclusive, non-transferable licence to use the Service for the duration of your subscription. No other rights are granted.
Any feedback, suggestions, or feature requests you provide may be used by us freely without obligation to you.
You retain full ownership of all Customer Data. By using the Service, you grant us a non-exclusive, worldwide licence to host, store, process, back up, and display your Customer Data to you and your Authorised Users through the Service, solely for the purpose of providing and improving the Service.
We will not access, use, or disclose your Customer Data except as necessary to provide the Service, comply with the law, or as otherwise set out in these Terms.
We may use aggregated, anonymised data derived from your use of the Service for analytics and service improvement. This data cannot be used to identify you or your Authorised Users.
The Service allows the Customer to invite Client Users to access parts of the Service, and to send reports, links, and other communications to the Customer's clients through the Service. This section applies whenever the Customer uses those features. It supplements, and does not limit, the warranties, disclaimers, limitations of liability, and indemnities elsewhere in these Terms.
Client Users act at the Customer's invitation and direction. Client Users access the Service solely because the Customer has invited and authorised them to do so. As between the Customer and us, the Customer is solely responsible for:
We provide the access mechanism only. We give no warranty to the Customer that Client Content, or any data displayed to Client Users through the Service, is accurate, complete, up to date, or fit for the Customer's clients or their Client Users to rely on. It is the Customer's responsibility to satisfy itself, before and while sharing, that what it shares is appropriate for its clients to see.
Information only; no reliance; no third-party rights.The Service, and any data displayed to Client Users, is provided for general information only. To the maximum extent permitted by law, we have no liability to the Customer for any decision made, or action or omission taken, by the Customer's clients or Client Users in reliance on data shown in, or communications sent through, the Service. Nothing in the Customer's access to or use of the Service, or in the sharing of Client Content, creates any contractual relationship, duty of care, warranty, or other obligation owed by us to the Customer's clients or Client Users, and no such person is entitled to enforce any part of these Terms (see the Third Party Rights provision in the General section).
Reports and client communications.Where the Customer instructs us to send reports, links, or other communications to the Customer's clients or Client Users (whether by email, shared link, or otherwise), we act on the Customer's instructions as a technical conduit only. As between the Customer and us, the Customer is solely responsible for choosing the recipients; for obtaining any consents required and complying with all applicable laws governing such communications (including marketing, privacy, and anti-spam laws where they apply); for the accuracy and content of the communication; and for the consequences of the communication for the Customer's relationships with its clients. The Customer warrants that it has the right to share the data included in each such communication with the intended recipients. To the maximum extent permitted by law, we are not liable to the Customer for any failure or delay in delivery, for a communication being blocked, marked as spam, or not received, or for the reaction of any recipient to a communication sent at the Customer's direction.
Service defects. Any bug, error, or defect that affects the data shown to Client Users, the availability of Client User access, or the content of a report or communication is a service-defect matter governed by our warranty and your exclusive remedy in the Warranties, Disclaimers, and Service Defects section, and is subject to the limitations and cap in the Limitation of Liability section. Such a defect is not a ground for any wider or different liability.
During your subscription, we retain all Customer Data — task records, issue records, completion photos, chat messages, and audit logs — for the duration of your subscription.
Standard retention periods:
Extended retention: If your business requires contractually guaranteed retention beyond the periods above (for example, for regulatory compliance or dispute evidence), or delivery of original full-resolution media, contact us to discuss extended retention options, which may be available at additional cost.
On termination: Following cancellation or termination, we will make your Customer Data available for export for 90 days. After this period, data will be securely deleted, except where retention is required by law. We are not responsible for any data loss resulting from your failure to export data within the 90-day window.
Both parties shall comply with their obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For personal data processed through the Service on behalf of the Customer:
As Data Processor, we shall:
International data transfers: Customer Data may be processed in the United Kingdom, European Economic Area, or United States, depending on the sub-processor and the nature of the processing. Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place, including the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or reliance on an adequacy decision, as applicable. Details of processing locations for each sub-processor are set out at logsure.io/sub-processors.
The categories of personal data processed include: names, email addresses, roles, device information, photos uploaded for task verification, and usage data. The data subjects are the Customer's employees, contractors, and other Authorised Users.
Our full Privacy Policy is available at logsure.io/privacypolicy.
We target 99.5% availability for the Service, measured monthly, excluding scheduled maintenance. We will endeavour to provide advance notice of planned maintenance where possible.
We are not liable for service interruptions caused by circumstances beyond our reasonable control, including internet connectivity issues, third-party service failures, or force majeure events.
We warrant that the Service will be provided with reasonable skill and care and will perform materially as described in our documentation.
Software defects: The Service is complex software and, like all software, may contain bugs, errors, or defects from time to time. We will use reasonable endeavours to identify and resolve material defects in a timely manner. Your sole and exclusive remedy for any defect or interruption in the Service is for us to use reasonable efforts to correct or restore the Service. Defects, bugs, or temporary service interruptions do not entitle the Customer to a refund, credit, or compensation, except where the Service is materially unusable for a continuous period exceeding 30 days, in which case the Customer may terminate and receive a pro-rata refund of prepaid fees for the unused portion of the billing period.
No guarantee of uninterrupted service: We do not warrant that the Service will be uninterrupted, error-free, or free from defects at all times. Scheduled maintenance, updates, and patches may temporarily affect availability.
Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or your use of the Service shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
We shall not be liable for any:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: your use of the Service, Customer Data you upload, your breach of these Terms, your Authorised Users' actions, or your violation of any applicable laws.
This indemnity extends to, and you agree to indemnify and hold us harmless from, any claim, demand, or proceeding brought against us by your clients, your Client Users, or any other third party, and any resulting damages, losses, or expenses (including reasonable legal fees), arising out of or in connection with: Client Content or other data shared through, or made visible in, the Service; reports, links, or other communications sent to your clients or Client Users at your direction or on your instructions; the access to or use of the Service by your Client Users; or your breach of the Client Access and Client Communications section or of any applicable law governing your communications with your clients.
By you: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You remain responsible for fees incurred before cancellation.
By us: We may suspend or terminate your account immediately if you materially breach these Terms, including non-payment (after 14 days' notice), violation of acceptable use, or insolvency. For other breaches, we will provide written notice and 14 days to remedy the breach before termination.
On termination: We will make your Customer Data available for export for 90 days following termination. After this period, we will securely delete your Customer Data unless retention is required by law. All outstanding fees remain payable.
Each party agrees to keep confidential any non-public business information received from the other party during the course of this agreement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, internet failures, power outages, or third-party service outages.
We may update these Terms from time to time. We will provide at least 30 days' written notice of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the new Terms. If you do not agree with the changes, you may terminate your subscription before they take effect.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal proceedings, we encourage you to contact us at info@logsure.io to resolve the matter informally.
Subscription fees are non-refundable except in the following circumstances:
For the avoidance of doubt, temporary service interruptions, bugs, minor defects, scheduled maintenance, or features not performing exactly as expected do not entitle the Customer to a refund. Our obligation is to use reasonable efforts to resolve reported issues.
If you have questions about these Terms, please contact us:
Email: info@logsure.io
ALL SURE LTD - Company registered in England and Wales. Company number: 16710999. ICO Registration: C1904601.
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